Current Tenant Frequently Asked Questions

Questions regarding Leasing, Rental Homes, Lease Application, Screening, & Rent Payments

All of our leases require tenants to agree to automatic rent payments using ACH payments. If there is a payment problem in a month, you can pay your rent from your tenant portal or bring it directly to our office during regular business hours. We do not accept cash.

Envest Realty has a policy that we do not accept cash. It could present a safety concern for our tenants and office staff if we accept cash.

Rent is due on the 1st of each month, and if not received by the 5th of each month, a $50 late fee is charged to the tenant. Initial Rent is paid by personal check, bank check, or money order, and is equal to the first month’s total rent, or total prorated rent, and the deposits for the property, including nonrefundable pet deposits.

Rent is due on the 1st of each month. Rent is late if not received by 5 pm on the 5th of the month.

Late rent payments are charged a Late Fee of $50, which is due at the same time the late rent payment is paid.

If any ACH Payment or check is returned to Envest Realty for non-sufficient funds, the tenant will be assessed a 5% fee as a penalty fee based on the total rent payment that was returned as an NSF payment by the tenant’s bank.

If you can’t pay your rent, you need to notify our office immediately to avoid an NSF charge. If something prevents you from being able to pay your rent, please try to explain your situation to your property manager. If you do not tell us, please know that we will be contacting you for either an NSF fee or a late fee or both. To prevent eviction from taking place, please be sure to always pay your rent on time and in full.

At no time will any unauthorized pet be allowed on the premises, even briefly, without express written permission from Envest Realty. We reserve the right to have any unauthorized pet removed from the premises by local Animal Control at the tenant’s expense.

The tenant is responsible for paying a home or apartments’ utilities, as well as small maintenance items like changing light bulbs and air filters. We will conduct inspections if necessary, to make sure the tenant is maintaining the home to acceptable standards.

The Premises shall be occupied only by the Tenant and only the persons listed on the Rental Application. Additional Tenants or Occupants must be added and approved by Landlord in advance. A guest remaining overnight on the premises more than seven (7) consecutive days shall be conclusively deemed an unapproved subtenant or unauthorized occupant under the residential lease agreement.

Some apartment complexes or other multi-family complexes have parking lots. In the case where there are parking lots, the owner may have a system of assigned parking. Even if there isn’t assigned parking, the information about the tenant’s car(s) needs to be on file or in our system. If a vehicle is found in a parking lot, a driveway, or on the street adjacent to a managed property, we need to be able to confirm that the car is authorized to be there. This is why we need to have legal information about each vehicle. Please refer to the rules and regulations for your apartment complex.

The Move-in Walk-Through Inspection form is used to document any rental property damages that were there when a tenant moves into or out of one of our apartments or homes. Envest Realty always performs a tenant walk-through inspection before and after a tenant has moved in/out. We also perform a unit preparation to ensure the unit is ready before a new tenant move-in.

We ensure that our tenants will have the ability to request maintenance and repair services online using our tenant portal. We believe that this is essential to a proper maintenance experience. We expect that all tenants will receive a courteous and rapid response for maintenance requests, and we will always deliver emergency repair services as fast as possible.

You will never be charged a trip fee if the maintenance request is not a result of damage by the tenant.

If the repair is not the result of damage to the property by the tenant, the tenant will not be charged for the repair. If the tenant has caused the damage, the tenant will be charged for the repair.

The Landlord or Landlord’s Agent may enter the Premises in the following circumstances: A. At any time for the protection or preservation of the Premises; B. After reasonable notice to Tenant during a reasonable time of day to repair the Premises; and C. To inspect the Premises; make necessary, or agreed-on repairs, decorations, alterations, or improvements; supply agreed-on services; or exhibit the Premises to prospective or actual purchasers, mortgagees, tenants, workers, or contractors under any of the following circumstances: 1) with Tenant’s consent; 2) in case of emergency; 3) when Tenant unreasonably withholds consent; or, 4) if Tenant is absent from the Premises for a period of at least one-half a Rental Installment Period. If the rent is current and Tenant notifies Landlord of an intended absence, then Landlord may enter only with Tenant’s consent or for the protection or preservation of the Premises.

The landlord’s agents are its employees (the property manager, the maintenance manager, the managing broker, accounting employees) and approved contractors (assigned to a maintenance request or a routine property maintenance).

Leases expire after 12 months and on an approved request may be extended occasionally to a month-to-month basis. The tenant needs to notify the Landlord 30 days before the expiration of the lease that they will be moving on the expiration date or if they would like to renew the lease. If they want to renew the lease, and they have been an exemplary tenant, the property manager will put a new lease together, notify the tenant if the rent is going to increase, and then send the new lease to the tenant after the annual inspection is done. If the tenant wants to move at the end of the lease the tenant must schedule the walk-through inspection with the property manager after they have removed all of their furniture and have cleaned the property.

Leases expire after 12 months. If the tenant wants to move at the end of the lease the tenant must notify the property manager 30 days before the lease expiration and schedule the walk-through inspection with the property manager after they have removed all of their furniture and have cleaned the property.

Envest Realty only shows the property after the tenant moves out, and we have prepared the unit for the next tenant.